Reference

Privacy Policy – What We Collect and How We Protect It

We collect your contact details, payment information and device data when you open an account and use our lobby. This policy explains what we gather, why we need it, how we store it, and the choices you have over your information.

Account registration databKash, Nagad, Rocket payment logsDevice and session recordsSupport conversation historyCookie and tracking preferences

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Data Collection, Storage and Legal Basis

g99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We gather personal information when you register, deposit via bKash, Nagad or Rocket, place bets on Cricket Live Lines or Football Straight Bets, and contact support. The data includes your mobile number, email, transaction identifiers, IP address, device type and browser fingerprint. We process this information

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to verify your identity, prevent duplicate accounts, fulfill withdrawal requests, comply with anti-fraud requirements, and improve our lobby experience. Your data sits on secure servers with encryption at rest and in transit. We retain account records for the period required by financial regulations in jurisdictions where
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we operate, then anonymize or delete them. Access depends on your local law and eligible regions. If your jurisdiction prohibits online gaming or restricts data transfers, you should not use our platform. We do not sell your personal information to third parties. Marketing partners and payment
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processors receive only the minimum data necessary to complete transactions or deliver messages you opted into. You can request a copy of your data, ask us to correct errors, or close your account and request deletion by contacting our support team through the channels listed on
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this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold, correct a mistake, withdraw consent for marketing messages, or request account deletion, reach out through any of the channels below. Our team will verify your identity before processing data requests to keep your account secure.

Team online

Live chat privacy requests

Open the chat widget in your account dashboard, select the privacy topic from the menu, and describe what you need. Our agents handle data access and deletion requests during the same session once identity is confirmed.

Email data inquiries

Send your request to the support email listed in your account footer. Include your registered mobile number and a brief description of the information you want to access, update or delete. We reply within two business days.

Account settings page

Log into your account, navigate to the privacy section under settings, and toggle marketing preferences, cookie consent or session tracking. For full data export or deletion, submit the request form and we will process it manually.

HOW WE PROTECT IT

Security Measures and Data Handling Practices

Your bKash, Nagad and Rocket payment details pass through encrypted channels and we never store your wallet PIN or OTP codes. Session cookies track your login state and game preferences but expire when you close the browser. We log IP addresses and device fingerprints to detect unauthorized access attempts and block duplicate accounts.

Payment encryption

Every deposit and withdrawal request travels over SSL connections. We store only the transaction reference and timestamp, never your wallet password or SMS verification code. Your bKash, Nagad or Rocket account credentials stay on your device.

Cookie usage

Essential cookies keep you logged in and remember your language preference. Analytics cookies measure which lobby sections get the most traffic so we can improve layout. You can disable non-essential cookies in your account privacy settings without losing core functionality.

Data retention periods

We keep account records and transaction logs for the minimum time required by financial compliance rules in the regions where we operate, typically five years from the last activity.

Third-party sharing

Payment processors receive your wallet number and transaction amount to route deposits. Game providers see a session token, not your personal details.

Privacy Policy Questions Answered

We collect your mobile number, email address, chosen username and password hash during registration. When you deposit via bKash, Nagad or Rocket we log the transaction reference and amount but never your wallet PIN or OTP code.

We retain transaction logs and account records for the period required by financial compliance rules in jurisdictions where we operate, typically five years from your last login. After that we anonymize identifiers or delete the data completely.

Yes. Contact our support team via live chat or email, confirm your identity with your registered mobile number, and we will send you a downloadable file containing your account details, transaction history and session logs within two business days.

No. We do not sell your personal data. Payment processors and game studios receive only the minimum information needed to complete transactions or deliver lobby content. Marketing partners see anonymized behavior data, not your contact details, unless you opted into their messages.

Log into your account, open the privacy section under settings, and toggle off email or SMS promotions. Changes take effect immediately and you will continue to receive only transactional messages like withdrawal confirmations and security alerts.

When you request account closure we disable your login, mark your profile as inactive and stop all marketing messages. Transaction records stay on file for the compliance retention period in eligible regions, then get anonymized or deleted according to this policy.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoG99 Glossary InfoFootball SpeedBet

Privacy Policy – What We Collect and How We Protect It

Contact Us About Your Data

Live chat privacy requests

Email data inquiries

Account settings page

Security Measures and Data Handling Practices

Payment encryption

Cookie usage

Data retention periods

Third-party sharing

Privacy Policy Questions Answered

01 What personal information does g99 collect when I register?

02 How long does g99 keep my account data after I stop using the platform?

03 Can I request a copy of all the data g99 holds about me?

04 Does g99 sell my information to advertisers or third parties?

05 How do I stop receiving promotional messages from g99?

06 What happens to my data if I close my g99 account permanently?

Privacy Policy

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